Arresti VPN Refund Policy
30-Day Money-Back Guarantee
At Arresti VPN, we are committed to providing our customers with a secure, reliable, and user-friendly VPN experience. We believe in the quality of our service and want to ensure that you feel confident and satisfied with your purchase. That’s why we offer a 30-day money-back guarantee.
Eligibility for a Refund
You are entitled to a full refund on your initial subscription if the following conditions are met:
- Time Frame: The refund request must be submitted within 30 days of the initial purchase date.
- Usage: Our policy is designed to give you ample time to try our services risk-free. However, excessive usage may indicate satisfactory service provision and could make the purchase non-refundable.
- Issue Resolution: Before a refund is processed, our customer support team will attempt to resolve any issues you are experiencing. We are here to help 24/7 with any technical problems or questions you may have.
Please note that while we strive to maintain a flexible refund policy, there are certain conditions under which purchases may not be refundable:
- Renewals: Subsequent renewals of our service are not covered by our 30-day money-back guarantee.
- Multiple Refunds: Multiple refund requests for the same account are not permitted. The 30-day money-back guarantee is valid for the initial purchase only.
- Violation of Terms of Service: Accounts closed due to violations of our Terms of Service do not qualify for a refund. Please read our Terms of Service carefully.
- Purchases from Third Parties: Purchases made through third-party vendors or resellers must be refunded through the original point of sale and are subject to the vendor’s refund policy.
How to Request a Refund
To initiate a refund, please follow the steps below:
- Contact Support: Reach out to our support team via email at firstname.lastname@example.org or through our website’s contact form.
- Provide Details: Include your account information and a brief explanation of why you are not satisfied with the service. This helps us understand how we can improve.
- Confirmation: Once your request is received, we will confirm whether your purchase is eligible for a refund based on the conditions outlined in this policy.
- Processing: Eligible refunds will be processed to the original payment method within 7-10 business days of the confirmation.
For any questions or concerns regarding this refund policy or our services, please contact us at:
Arresti VPN reserves the right to modify this refund policy at any time. We will notify customers of any changes by posting the new policy on our website with an updated revision date.
We thank you for choosing Arresti VPN and look forward to providing you with the privacy and security you deserve.
This policy was last updated on 9 November 2023